Welcome to the Kaysville City Power Outage Management System

Introducing Our New Outage Management System (OMS)

We are excited to introduce the residents of Kaysville to the new Outage Management System (OMS), a robust tool designed to enhance our ability to manage power outages more efficiently and keep you informed every step of the way. Our commitment to providing reliable utility service has taken a significant step forward with the implementation of this cutting-edge technology.

Why a New OMS?

The new OMS is part of Kaysville City Power’s ongoing efforts to improve service reliability and customer communication during power outages. This system integrates seamlessly with existing infrastructure to monitor, manage, and mitigate power disruptions more effectively. By adding our outage management capabilities, we aim to minimize downtime and enhance our response strategies during incidents.

Key Features of the OMS:

  • Real-Time Outage Tracking: Instant updates on outage status, allowing both our management team and residence to track outages in real-time.
  • Enhanced Communication Tools: Automated texting service that lets you report outages (text OUT), receive updates (text STATUS), and opt-out (text QUIT) easily.
  • Improved Response Times: Faster identification and resolution of outages, reducing the impact on our community.
  • Community Engagement: Increased transparency and ongoing communication, keeping you fully informed during service interruptions.

How Does It Work?

The OMS utilizes advanced mapping technology and data analytics to monitor our electrical grid continuously. When an outage occurs, the system immediately identifies the affected area and begins coordinating a response. Customers can interact with the system via text to report outages or receive updates.

Stay Informed and Prepared:

  • Enrollment: All Kaysville residents are automatically enrolled to receive outage alerts via text. You can opt-out at any time, but we recommend staying enrolled to receive timely updates during outages.
  • Using the Texting Service: Simply text:
    • OUT to report a new outage.
    • STATUS to get updates on an existing outage.
    • QUIT to opt-out of the service.

Automatic Enrollment will happen on May 11, 2024 to receive updates on power outages.